Anvo Autos
Anvo Autos Anvo Autos

Our Auto Booking Service is designed to make your travel experience fast, safe, and convenient — whether you're heading to work, the airport, or just exploring the city.

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Terms & Conditions

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TERMS OF SERVICES


Effective Date: 5th June 2026


These Terms of Service ("Terms") govern your access to and use of the ANVO platform. The platform is owned and operated by DAKSH Technology Consulting Services (I) Pvt. Ltd. (hereinafter referred to as "ANVO", "we", "us", or "our").

Through our mobile application, website, and related platforms (collectively, the "Platform"), ANVO provides a technology-enabled marketplace that connects users seeking auto-rickshaw transportation services ("Riders") with independent driver-partners ("Drivers").

By accessing or using the Platform and Services, you agree to be bound by these Terms and our Privacy Notice.


1. ROLE OF ANVO

IMPORTANT LEGAL POSITION

ANVO is a technology platform provider and does not provide transportation services directly.

  1. Does not own, lease, or operate vehicles.
  2. Does not employ Drivers.
  3. Does not act as a transportation carrier.

Drivers are independent contractors solely responsible for providing transportation services to Riders.

ANVO facilitates:

  1. Ride booking and scheduling.
  2. Matching Riders with Drivers.
  3. Payment processing.
  4. Communication between Riders and Drivers.
  5. Safety and support features available on the Platform.

2. ELIGIBILITY

To use the Services, you must:

  1. Be at least 18 years of age.
  2. Have the legal capacity to enter into binding agreements.
  3. Provide accurate and complete registration information.

Minors may use the Services only under the supervision of a parent or legal guardian through approved family account features, where available.

3. USER ACCOUNTS

You agree to:

  1. Provide accurate, current, and complete information.
  2. Maintain and promptly update your account details.
  3. Keep your login credentials confidential.
  4. Be responsible for all activities conducted through your account.

ANVO reserves the right to suspend or terminate accounts that:

  1. Contain false or misleading information.
  2. Engage in fraudulent activities.
  3. Violate these Terms or applicable laws.
  4. Misuse the Platform or Services.

4. SERVICES PROVIDED

ANVO enables users to access features including:

  1. Auto-rickshaw ride booking.
  2. Real-time ride tracking.
  3. Digital payment processing.
  4. Ratings and reviews.
  5. Emergency and safety features such as SOS and trip sharing.

Service availability may vary by city, location, or operational conditions.

5. BOOKING AND RIDE TERMS

  1. A ride request is considered confirmed only after acceptance by a Driver.
  2. Estimated fares are provided for convenience and may vary due to:
  3. Traffic conditions.
  4. Route deviations.
  5. Waiting time.
  6. Applicable tolls, taxes, or surcharges.

As a Rider, you agree to:

  1. Arrive at the designated pickup location on time.
  2. Provide accurate pickup and drop-off details.
  3. Use the Services responsibly and lawfully.

6. PAYMENTS

All payments are processed in Indian Rupees (₹).

Accepted payment methods may include:

  1. UPI
  2. Debit Cards
  3. Credit Cards
  4. Digital Wallets (where available)
  5. Cash (where permitted)

By using the Platform, you authorize ANVO to:

  1. Process payments on your behalf.
  2. Collect applicable service fees, taxes, and platform charges.
  3. Facilitate refunds when eligible.

Refunds

Refunds, where applicable, shall be processed according to ANVO's Refund Policy and may take a reasonable time to reflect in the original payment method.

7. CANCELLATION POLICY

Rider Cancellation

  1. Riders may cancel rides before pickup.
  2. Cancellation fees may apply depending on the stage of the booking.

Driver Cancellation

Drivers may cancel rides due to:

  1. Safety concerns.
  2. Vehicle issues.
  3. Operational constraints.
  4. Incorrect ride information.

Repeated cancellations or misuse may result in account restrictions.

8. USER CONDUCT

Users agree not to:

  1. Engage in unlawful activities.
  2. Harass, threaten, or abuse Drivers or other users.
  3. Damage vehicles or property.
  4. Use fake identities or misleading information.
  5. Interfere with Platform operations.

Violation of this section may result in:

  1. Temporary suspension.
  2. Permanent account termination.
  3. Legal action where applicable.

9. DRIVER TERMS (SUMMARY)

Drivers using the Platform must:

  1. Hold a valid driving license.
  2. Maintain all legally required permits and registrations.
  3. Ensure vehicle compliance with applicable laws.
  4. Follow traffic and safety regulations.

Drivers remain solely responsible for:

  1. Transportation services provided.
  2. Passenger safety during rides.
  3. Compliance with legal obligations.

10. SAFETY AND LIABILITY

ANVO provides safety features such as:

  1. SOS assistance.
  2. Ride tracking.
  3. Driver verification processes.
  4. Trip sharing functionality.

However, ANVO cannot guarantee:

  1. The conduct of Drivers or Riders.
  2. Continuous availability of safety features.
  3. Prevention of all risks associated with transportation services.

Users are expected to exercise reasonable caution and judgment while using the Services.

11. INTELLECTUAL PROPERTY

All rights, title, and interest in the Platform, including:

  1. Software
  2. Logos
  3. Trademarks
  4. Content
  5. Design elements

remain the exclusive property of ANVO or its licensors.

Users may not:

  1. Copy
  2. Modify
  3. Distribute
  4. Reverse engineer
  5. Reproduce

any part of the Platform without prior written permission.

12. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law:

ANVO shall not be liable for:

  1. Indirect, incidental, or consequential damages.
  2. Loss of income, profits, or business opportunities.
  3. Acts, omissions, or misconduct of Drivers or Riders.
  4. Delays, interruptions, or technical failures beyond its control.

ANVO's total liability in connection with any claim shall not exceed the amount paid by the user for the specific ride or service giving rise to the claim.

13. TERMINATION

ANVO may suspend or terminate access to the Platform at any time for:

  1. Violation of these Terms.
  2. Fraudulent conduct.
  3. Legal or regulatory requirements.
  4. Security concerns.

Users may discontinue use of the Services at any time.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

15. CONTACT AND GRIEVANCE OFFICER

In accordance with applicable Indian laws:

Grievance Officer

ANVO AUTO

Email: grievance@anvo.autos

Response Timeline: Within 30 days from receipt of the complaint.

16. CHANGES TO TERMS

ANVO reserves the right to modify or update these Terms at any time.

Updated versions will be published on the Platform.

Continued use of the Services after such updates constitutes acceptance of the revised Terms.

POLICY ADD-ONS

A. CANCELLATION AND REFUND POLICY

  1. Free cancellation may be available within a limited time period.
  2. Cancellation charges may apply after Driver assignment.
  3. Eligible refunds will be processed to the original payment method.

B. SAFETY POLICY

ANVO promotes rider and driver safety through:

  1. Emergency SOS functionality.
  2. Real-time ride tracking.
  3. Driver identity verification.
  4. Trip-sharing features.

C. DRIVER CODE OF CONDUCT

Drivers must:

  1. Treat all users respectfully.
  2. Avoid discrimination of any kind.
  3. Maintain professional behavior.
  4. Follow all applicable traffic laws and regulations.

D. USER CONTENT POLICY

Users must not upload, publish, or submit:

  1. Offensive or abusive content.
  2. Illegal material.
  3. Defamatory statements.
  4. Fraudulent or fake reviews.

ANVO reserves the right to remove content that violates these standards.

E. DATA PROTECTION POLICY

ANVO is committed to protecting user data and operates in accordance with:

  1. Digital Personal Data Protection Act, 2023 (DPDP Act).
  2. Information Technology Act, 2000.
  3. Applicable Indian data protection laws.

Please refer to our Privacy Notice for further details.

F. FRAUD AND MISUSE POLICY

The following activities are strictly prohibited:

  1. Fake ride bookings.
  2. Payment fraud.
  3. Promotional or incentive abuse.
  4. Unauthorized account usage.
  5. Manipulation of ratings or reviews.

Violations may result in suspension, termination, and legal action.

G. FORCE MAJEURE

ANVO shall not be liable for delays or failures resulting from events beyond its reasonable control, including:

  1. Natural disasters.
  2. Government actions or restrictions.
  3. Internet or network failures.
  4. Power outages.
  5. Public emergencies.

H. PLATFORM DISCLAIMER

The Platform and Services are provided on an "AS IS" and "AS AVAILABLE" basis.

ANVO makes no warranties, express or implied, regarding:

  1. Availability of the Services.
  2. Accuracy of information.
  3. Suitability for a particular purpose.
  4. Uninterrupted or error-free operation.

Users access and use the Platform at their own risk.